'The Room Service' hand-painted ceramic cup. Each piece carries subtle variations, making every cup uniquely its own. Designed within the Hotel Manevich universe, it transforms a daily ritual into an object of character. Made to be used, collected, and lived with. Crafted in Colombia.
'The Room Service' Cup
Return & Exchange Policy
We want every Hotel Manevich piece to meet the highest standards of quality and craftsmanship. If you wish to request a return, please review the following conditions.
Return Window
Returns are accepted within 5 business days from the date of delivery.
Product Condition
All items must be returned in perfect condition, unused, unaltered, and with all original packaging intact.Home accessories and decorative objects are not eligible for returns.Items that show signs of wear, damage, or use will not be accepted.
Refunds
We offer refunds within 5 business days after your order is delivered. To be eligible, the item must be returned in perfect condition, unused, unaltered, and with all original packaging. Once the return is approved, the refund will be issued to the original payment method.
Exchanges
We do not process direct product exchanges. Instead, customers will receive store credit to place a new order.
Non-Returnable Items
– Home category products– Items marked as final sale– Products used, damaged, or altered after purchase– Items returned without original packaging
Shipping Costs
All return shipping costs are the responsibility of the customer. Shipping fees paid at checkout are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or if you received an incorrect item, please notify us within 48 hours of delivery with photos and your order number. Our team will assist you promptly.
How to Initiate a Return
To start a return request, please contact us at info@hotelmanevich.com with your order number and item details. Our team will guide you through the next steps and provide return instructions.
Shipping Information
All Hotel Manevich orders are shipped through Deprisa, our trusted logistics partner.
Delivery Time
Orders are delivered within 2 to 3 business days after dispatch. Delivery times may vary depending on destination and local carrier conditions.
Order Processing
Please allow up to 1 business day for order processing before your package is shipped. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Confirmation
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery in real time.
Shipping Fees
Shipping costs are calculated at checkout and are non-refundable.
Undeliverable Packages
If a package is returned due to an incorrect address or failed delivery attempts, the customer will be responsible for reshipping fees.
Contact
For questions regarding your shipment, please contact us at info@hotelmanevich.com and our team will be happy to assist you.
Our ceramic home pieces are crafted with care and meant to be enjoyed over time. Handle with care, as ceramic is fragile and may chip or break if dropped. Hand washing with mild soap and warm water is recommended; avoid abrasive sponges, harsh cleaners, sudden temperature changes, and dishwashers unless otherwise specified. Dry thoroughly before storing. Subtle variations in tone and texture are natural to the ceramic process and part of each piece’s uniqueness.