We want every Hotel Manevich piece to meet the highest standards of quality and craftsmanship. If you wish to request a return, please review the following conditions.

 

Return Window

Returns are accepted within 5 business days from the date of purchase.

 

Product Condition

All items must be returned in perfect condition, unused, unaltered, and with all original packaging intact.Home accessories and decorative objects are not eligible for returns.Items that show signs of wear, damage, or use will not be accepted.

 

Refunds

We do not offer money refunds. Once a return is approved, you will receive a store credit for the full value of the item, redeemable toward future purchases.The store credit does not expire, unless otherwise stated at the time of issuance.

 

Exchanges

We do not process direct product exchanges. Instead, customers may use their store credit to place a new order.

 

Non-Returnable Items

– Home category products– Items marked as final sale– Products used, damaged, or altered after purchase– Items returned without original packaging

 

Shipping Costs

All return shipping costs are the responsibility of the customer. Shipping fees paid at checkout are non-refundable.

 

Damaged or Incorrect Items

If your order arrives damaged or if you received an incorrect item, please notify us within 48 hours of delivery with photos and your order number. Our team will assist you promptly.

 

How to Initiate a Return

To start a return request, please contact us at info@hotelmanevich.com with your order number and item details. Our team will guide you through the next steps and provide return instructions.