Hotel Manevich we are committed to protecting your personal information in accordance with applicable Colombian data protection laws, including Law 1581 of 2012 and Decree 1377 of 2013. This Privacy Policy explains how we collect, use, disclose, process, and safeguard the data of visitors and customers who interact with our website and services.

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, processes, and manages personal information. It also explains the website’s commitment to protecting its visitors’ and customers’ privacy and the mechanisms implemented to ensure that protection. Different jurisdictions have different legal obligations regarding what must be included in a Privacy Policy, so it is your responsibility to ensure compliance with the legislation relevant to your activities and location.

When you visit our website, create an account, submit information, make a purchase, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping details, and any information you provide to us through forms or communication channels. We may also automatically collect information such as IP address, browser type, device information, pages visited, and cookies or tracking data used to analyze performance, personalize content, and improve user experience.

We collect and process this information to fulfill orders, provide customer support, send updates and notifications related to purchases, improve the functionality and performance of our website, manage user accounts, comply with legal obligations, and send marketing communications when prior consent has been provided. Your information will only be used for the purposes stated in this policy or as otherwise authorized under Colombian law.

We may share your personal information with trusted third-party service providers who assist us in operating the website and delivering our services, such as payment processors, shipping partners, hosting services, analytics tools, and marketing platforms. These third parties are required to protect your information and use it solely for the services they perform. We may also disclose personal information when required by law or legal processes.

Payments made on our website are processed by secure third-party payment gateways. We do not store or have direct access to complete credit card or banking information. All transactions are encrypted and handled according to industry security standards.

We implement administrative, technical, and physical safeguards to protect your personal information, including secure servers, encrypted connections, limited internal access, and regular monitoring for vulnerabilities. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, remember preferences, and support site functionality. You may disable cookies through your browser settings, but certain features of the site may not work properly as a result.

Users have the right to request access to their personal data, request corrections, request deletion, revoke authorization for data processing, request a copy of their data, or object to certain processing activities, according to Colombian data protection laws. To exercise these rights, please contact us at the email provided below.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and support business operations. Once the applicable purpose ends, data will be deleted or anonymized unless required otherwise by law.

Our website is not directed toward minors under the age of eighteen, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes have been published indicates acceptance of the revised terms.

If you have questions about this Privacy Policy, wish to exercise your data rights, or need assistance regarding your personal information, please contact us at:

Email: info@hotelmanevich.com
Subject: Privacy Policy Inquiry