Return & Exchange Policy
We want every Hotel Manevich piece to meet the highest standards of quality and craftsmanship. If you wish to request a return, please review the following conditions.
Return Window
Returns are accepted within 5 business days from the date of delivery.
Product Condition
All items must be returned in perfect condition, unused, unaltered, and with all original packaging intact.Home accessories and decorative objects are not eligible for returns.Items that show signs of wear, damage, or use will not be accepted.
Refunds
We offer refunds within 5 business days after your order is delivered. To be eligible, the item must be returned in perfect condition, unused, unaltered, and with all original packaging. Once the return is approved, the refund will be issued to the original payment method.
Exchanges
We do not process direct product exchanges. Instead, customers will receive store credit to place a new order.
Non-Returnable Items
– Home category products– Items marked as final sale– Products used, damaged, or altered after purchase– Items returned without original packaging
Shipping Costs
All return shipping costs are the responsibility of the customer. Shipping fees paid at checkout are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or if you received an incorrect item, please notify us within 48 hours of delivery with photos and your order number. Our team will assist you promptly.
How to Initiate a Return
To start a return request, please contact us at info@hotelmanevich.com with your order number and item details. Our team will guide you through the next steps and provide return instructions.
